We designed our interview questions on the following aspects: demographics, user habits, current issues,  family information sharing, and user expectations. The interviews were conducted one-on-one. Each interview lasted about 20-30 minutes. Finally, 10 participants various in ages, occupations, medical situations were interviewed. They provided multiple levels of user information for our user research.

 

Interview:

 

We ensure confidentiality for all who participate and redact any personally identifiable information. This interview is to explore a potential application to keep track of your medical records yourself, including features such as appointment reminders, prescription information, and vitals tracking. Feel free to take breaks as you wish and do not feel obligated to answer a question if you don’t feel comfortable. Let us know if you need any questions clarified. 

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Demographics:

1. What is your age?

2.What is your gender?

3. What is your occupation?

4. How often do you use your smartphone? Computer? iPad?

5. On a scale from 1 to 10, how reliant are you on your smartphone (or other device), with 1 being least reliant?

 

How often do you use productivity applications, such as notes, reminders, alarm clock, calendar, etc.?

For what purposes do you usually use these applications?

 

Do you go to any regular medical appointments, such as your annual physical, 6-month dental cleanings, etc.?

If so, how do you make those appointments usually?

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For annual/recurring appointments, how far in advance do you schedule those appointments?

Otherwise, why not?

 

Consider this scenario: As you leave your dentist’s office, you are scheduling your next appointment 6 months in advance. The receptionist asks you, “would you like a card with your next appointment date and time?” How do you respond? Do you write that information elsewhere? 

 

Tell me about the last time you missed/rescheduled a doctor’s appointment for any reason?

If you haven’t missed/rescheduled, how would you act?

 

How do you keep track of your:

1. Appointments

2. Prescriptions (current/previous) - this could include glasses/contacts prescriptions

3. Biometrics/vitals (blood pressure, iron levels, blood sugar levels, cholesterol, weight, etc.)

4. If you don’t mind, could you show us?

 

How do you access your health records currently? (Portal, application, etc.)

If you don’t mind, could you show us?

 

Do you track/have you tracked the health records for your family?

If so, how?

 

Have you encountered any problems before/during an appointment?

1. Logistics of making an appointment

2. Remembering issues you want to bring up with your doctor

3. Payment problems

 

Have you had to keep track of any prescription medications for yourself or for a person in your care?

How did you keep track of any refills?

How did you keep track of dosage/timing?

 

Would you feel inclined to take your own notes about your appointment that you can refer to at any time with your phone?

 

Do you have any thoughts about using an application to track your medical records and appointments?

On a scale of 1-10 how likely would you be to use an application to keep track of your medical information, with 1 being least likely?

If you don’t want to have one, why?

 

Interpretation:

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The process of creating our affinity diagram had us to evaluate the different themes and sub themes that emerged from all of our interviews. We saw current statements about current needs, habits, and issues. Ultimately, we will use these themes to continue our process of designing the MyMedicalJournal application.